FREQUENTLY ASKED QUESTIONS

Michel Almairac (2015 Le Phénix, Eau de Cologne), Fanny Bal (2018 Roxo Tonic, Damier), Bertrand Duchaufour (1978 Les Bains Douches, 1986 Éclectique), Jean-Claude Ellena (Rose Graffiti), Jérôme Epinette (1900 L'Heure de Proust, Raku), Mathieu Nardin (Oud Laqué), Dorothée Piot (1885 Bains Sulfureux, 2013 Résidence d'Artistes) and Dominique Ropion (1979 New Wave, 1992 Purple Night).

• At 2 rue du Bourg-l'Abbé, Paris 3rd, Monday to Friday, 10:30 am to 6:30 pm.
• On Saturdays, at the reception of the Hôtel Les Bains Paris, 7 rue du Bourg-l'Abbé, 10 am to 6 pm.
• At the Scent Room of Printemps Beauté, 61 rue de Caumartin, Paris 9th, 1st floor (opening hours on the Printemps website).

The security of our customers' bank details is our top priority. All payments on our site are secure.

If your payment is refused, your order is automatically cancelled. Please check your payment details. You can also contact your bank to find out why your card is not working.

Import duties and taxes may apply when receiving international orders. These duties and taxes are beyond our control, as they are set by the customs authorities of the destination country and depend on a number of factors (country of origin of the purchased product, local VAT rate and local taxes). You will be responsible for paying these charges when requested by the local authorities.

A tracking number will be sent to you by e-mail when your order is shipped. You can also track your order from your personal account.

We use the Colissimo service to transport your order. Colissimo is a reliable and secure service that ensures fast and efficient delivery of your Les Bains Guerbois products.

Colissimo delivery without option (default when ordering) is free. To obtain it, however, the "delivery with signature" option is proposed at the checkout stage. You will have to pay a surcharge for this option.

No. A signature is not required for delivery. However, you can choose delivery with signature in your purchase options, at an additional cost to you.

For a return, fill in the form on our Returns page or write to our Customer Service at e-boutique@lesbainsguerbois.com within 14 days of receiving your order. Our Customer Service will then send you a prepaid Colissimo return label. You can also bring your products back to our boutique at 2 rue du Bourg-l’Abbé, 75003 Paris.

For an exchange, subject to availability and with the prior agreement of our Customer Service, an Eau de Parfum can be exchanged for another fragrance of the same size and value, for example a 100 ml for another 100 ml.

Go to the withdrawal form

The refund is made without undue delay and no later than 14 days after notification of your withdrawal. In accordance with the law, it may be withheld until the products have been received back or until proof of their dispatch has been received, whichever is the earlier. It is made to the payment method used for the order.

Yes. You can bring products bought online back to our boutique at 2 rue du Bourg-l’Abbé, 75003 Paris, Monday to Friday from 10.30 am to 6.30 pm, within the 14-day withdrawal period.

Refunds are made only to the payment method used for the purchase, that is, to the person who placed the order. If you received a perfume as a gift, our Customer Service can offer you an exchange for a fragrance of the same size and value, subject to availability.

Please contact our Customer Service first at e-boutique@lesbainsguerbois.com : we examine every complaint carefully and look for an amicable solution.

If no satisfactory solution is found after a written complaint, you can refer the matter free of charge to the consumer mediator: CM2C, Centre de la Médiation de la Consommation de Conciliateurs de Justice, 49 rue de Ponthieu, 75008 Paris, France, litiges@cm2c.net, www.cm2c.net.

We recommend that you store your perfumes in a temperature-controlled environment, away from light and heat.

You can find the list of ingredients on the product page by clicking on “Ingredients”.

All our ingredients have been carefully selected and enhanced by Master Perfumers in 100% vegan and cruelty-free formulas.

To create your customer account, go to the "Account" section in the top right-hand menu of our website. Click on "Register", fill in the required information and validate. A confirmation e-mail will be sent to the address you provided when you created your account. You can also add the selected products to your basket, then access your basket and click on "Create your account", fill in the required information and validate. A confirmation e-mail will be sent to the address you provided when you created your account.

We invite you to reset your password in the "Account" area by selecting "Forgot your password? If the problem persists, please contact our Customer Service department on +33 (0)1 40 29 10 10 from Monday to Friday, 10am to 6.30pm (Paris time).

Les Bains Guerbois attaches great importance to protecting your privacy, and the data collected is necessary for order management.
In accordance with current regulations, in particular the RGPD, you have the right to access and rectify your personal data, as well as the right to request its deletion, to object to its processing on legitimate grounds and to obtain its limitation or portability insofar as applicable. You can find out more about our privacy policy and how to exercise your personal data rights on the following pages:
- Privacy Policy
- General Terms and Conditions of Sale

Please send your mail to the following address:

Les Bains Guerbois
7, rue du Bourg l'Abbé
75003 Paris