{"id":96142,"date":"2023-06-06T09:07:17","date_gmt":"2023-06-06T07:07:17","guid":{"rendered":"https:\/\/bains.lestudio404dev.fr\/?page_id=96142"},"modified":"2026-10-18T20:50:59","modified_gmt":"2026-10-18T18:50:59","slug":"faq","status":"publish","type":"page","link":"https:\/\/lesbainsguerbois.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.9&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font=\u00a0\u00bbBarlow||||||||\u00a0\u00bb header_font=\u00a0\u00bb&#8211;et_global_heading_font|700||on|||||\u00a0\u00bb header_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_text_color=\u00a0\u00bb#000000&Prime; header_font_size=\u00a0\u00bb2.2rem\u00a0\u00bb header_2_font=\u00a0\u00bb|||on|||||\u00a0\u00bb header_2_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_2_text_color=\u00a0\u00bb#000000&Prime; header_2_font_size=\u00a0\u00bb2.2rem\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<h1>Questions fr\u00e9quentes<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb max_width=\u00a0\u00bb1280px\u00a0\u00bb custom_padding=\u00a0\u00bb||0px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text module_class=\u00a0\u00bb rv_button_8 rv_button_closed\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.9&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font=\u00a0\u00bb&#8211;et_global_heading_font|600||on|||||\u00a0\u00bb text_font_size=\u00a0\u00bb1.5rem\u00a0\u00bb header_font=\u00a0\u00bb|||on|||||\u00a0\u00bb header_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_text_color=\u00a0\u00bb#000000&Prime; header_font_size=\u00a0\u00bb2.2rem\u00a0\u00bb header_2_font=\u00a0\u00bb|||on|||||\u00a0\u00bb header_2_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_2_text_color=\u00a0\u00bb#000000&Prime; header_2_font_size=\u00a0\u00bb1.5rem\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb||0px||false|false\u00a0\u00bb link_option_url=\u00a0\u00bb#\u00a0\u00bb text_text_color_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb text_text_color__hover_enabled=\u00a0\u00bbon|hover\u00a0\u00bb text_text_color__hover=\u00a0\u00bb#4c4c4c\u00a0\u00bb]<\/p>\n<p>La maison<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_2,1_2&Prime; use_custom_gutter=\u00a0\u00bbon\u00a0\u00bb gutter_width=\u00a0\u00bb2&Prime; make_equal=\u00a0\u00bbon\u00a0\u00bb admin_label=\u00a0\u00bbsection la maison\u00a0\u00bb module_class=\u00a0\u00bbrv_element rv_element_8&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_enable_color=\u00a0\u00bboff\u00a0\u00bb max_width=\u00a0\u00bb1280px\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_toggle title=\u00a0\u00bbQui sont Les Bains Guerbois ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_text_color=\u00a0\u00bb#000000&Prime; icon_color=\u00a0\u00bb#000000&Prime; toggle_icon=\u00a0\u00bb&#x37;||divi||400&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; open_toggle_icon=\u00a0\u00bb&#x36;||divi||400&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh3&Prime; title_font=\u00a0\u00bb|300|||||||\u00a0\u00bb title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb closed_title_font=\u00a0\u00bb||||||||\u00a0\u00bb closed_title_text_align=\u00a0\u00bbleft\u00a0\u00bb closed_title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb body_font=\u00a0\u00bb|300|||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#000000&Prime; body_font_size=\u00a0\u00bb0.9em\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Une maison de parfum parisienne n\u00e9e en 2018. Elle raconte en parfums l&rsquo;histoire d&rsquo;un lieu : les Bains Guerbois, ouverts en 1885 par Auguste Guerbois au 7 rue du Bourg-l&rsquo;Abb\u00e9, dans le 3e arrondissement de Paris.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbQuelle est l&rsquo;histoire du lieu ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_text_color=\u00a0\u00bb#000000&Prime; icon_color=\u00a0\u00bb#000000&Prime; toggle_icon=\u00a0\u00bb&#x37;||divi||400&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; open_toggle_icon=\u00a0\u00bb&#x36;||divi||400&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh3&Prime; title_font=\u00a0\u00bb|300|||||||\u00a0\u00bb title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb closed_title_font=\u00a0\u00bb||||||||\u00a0\u00bb closed_title_text_align=\u00a0\u00bbleft\u00a0\u00bb closed_title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb body_font=\u00a0\u00bb|300|||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#000000&Prime; body_font_size=\u00a0\u00bb0.9em\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>En 1885, les Bains Guerbois deviennent le temple parisien du bien-\u00eatre, fr\u00e9quent\u00e9 par Monet, Zola, Renoir ou Proust. En 1978, le lieu devient Les Bains Douches, l&rsquo;un des night-clubs les plus c\u00e9l\u00e8bres au monde. Depuis 2015, c&rsquo;est un h\u00f4tel. Chaque eau de parfum de la collection \u00ab Une date, une histoire \u00bb raconte une de ces \u00e9poques.<\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_toggle title=\u00a0\u00bbQui sont les parfumeurs de la maison ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_text_color=\u00a0\u00bb#000000&Prime; icon_color=\u00a0\u00bb#000000&Prime; toggle_icon=\u00a0\u00bb&#x37;||divi||400&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; open_toggle_icon=\u00a0\u00bb&#x36;||divi||400&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh3&Prime; title_font=\u00a0\u00bb|300|||||||\u00a0\u00bb title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb closed_title_font=\u00a0\u00bb||||||||\u00a0\u00bb closed_title_text_align=\u00a0\u00bbleft\u00a0\u00bb closed_title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb body_font=\u00a0\u00bb|300|||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#000000&Prime; body_font_size=\u00a0\u00bb0.9em\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Michel Almairac (2015 Le Ph\u00e9nix, Eau de Cologne), Fanny Bal (2018 Roxo Tonic, Damier), Bertrand Duchaufour (1978 Les Bains Douches, 1986 \u00c9clectique), Jean-Claude Ellena (Rose Graffiti), J\u00e9r\u00f4me Epinette (1900 L&rsquo;Heure de Proust, Raku), Mathieu Nardin (Oud Laqu\u00e9), Doroth\u00e9e Piot (1885 Bains Sulfureux, 2013 R\u00e9sidence d&rsquo;Artistes) et Dominique Ropion (1979 New Wave, 1992 Purple Night).<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbO\u00f9 sentir les parfums \u00e0 Paris ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_text_color=\u00a0\u00bb#000000&Prime; icon_color=\u00a0\u00bb#000000&Prime; toggle_icon=\u00a0\u00bb&#x37;||divi||400&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; open_toggle_icon=\u00a0\u00bb&#x36;||divi||400&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh3&Prime; title_font=\u00a0\u00bb|300|||||||\u00a0\u00bb title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb closed_title_font=\u00a0\u00bb||||||||\u00a0\u00bb closed_title_text_align=\u00a0\u00bbleft\u00a0\u00bb closed_title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb body_font=\u00a0\u00bb|300|||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#000000&Prime; body_font_size=\u00a0\u00bb0.9em\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<ul>\n<li>Au 2 rue du Bourg-l&rsquo;Abb\u00e9, Paris 3e, du lundi au vendredi de 10h30 \u00e0 18h30.<\/li>\n<li>Le samedi, \u00e0 la r\u00e9ception de l&rsquo;h\u00f4tel Les Bains Paris, 7 rue du Bourg-l&rsquo;Abb\u00e9, de 10h \u00e0 18h.<\/li>\n<li>\u00c0 la Scent Room du Printemps Beaut\u00e9, 61 rue de Caumartin, Paris 9e, au 1er \u00e9tage (horaires sur le <a href=\"https:\/\/www.printemps.com\/fr\/fr\/printemps-paris-haussmann\" target=\"_blank\" rel=\"noopener\">site du Printemps<\/a>).<\/li>\n<\/ul>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb max_width=\u00a0\u00bb1280px\u00a0\u00bb custom_padding=\u00a0\u00bb||0px||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text module_class=\u00a0\u00bb rv_button_1 rv_button_closed\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.9&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font=\u00a0\u00bb&#8211;et_global_heading_font|600||on|||||\u00a0\u00bb text_font_size=\u00a0\u00bb1.5rem\u00a0\u00bb header_font=\u00a0\u00bb|||on|||||\u00a0\u00bb header_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_text_color=\u00a0\u00bb#000000&Prime; header_font_size=\u00a0\u00bb2.2rem\u00a0\u00bb header_2_font=\u00a0\u00bb|||on|||||\u00a0\u00bb header_2_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_2_text_color=\u00a0\u00bb#000000&Prime; header_2_font_size=\u00a0\u00bb1.5rem\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb||0px||false|false\u00a0\u00bb link_option_url=\u00a0\u00bb#\u00a0\u00bb text_text_color_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb text_text_color__hover_enabled=\u00a0\u00bbon|hover\u00a0\u00bb text_text_color__hover=\u00a0\u00bb#4c4c4c\u00a0\u00bb]<\/p>\n<p>Commandes<\/p>\n<p>[\/et_pb_text][et_pb_code _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<script><!-- [et_pb_line_break_holder] -->jQuery(function($){<!-- [et_pb_line_break_holder] -->    var revealButtons = {<!-- [et_pb_line_break_holder] -->        '.rv_button_1': '.rv_element_1',<!-- [et_pb_line_break_holder] -->        '.rv_button_2': '.rv_element_2',<!-- [et_pb_line_break_holder] -->        '.rv_button_3': '.rv_element_3',<!-- [et_pb_line_break_holder] -->        '.rv_button_4': '.rv_element_4',<!-- [et_pb_line_break_holder] -->        '.rv_button_5': '.rv_element_5',<!-- [et_pb_line_break_holder] -->        '.rv_button_6': '.rv_element_6',<!-- [et_pb_line_break_holder] -->        '.rv_button_7': '.rv_element_7',<!-- [et_pb_line_break_holder] -->        '.rv_button_8': '.rv_element_8',<!-- [et_pb_line_break_holder] -->    };<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    \/\/ R\u00e9v\u00e9lez l'\u00e9l\u00e9ment si l'URL contient #pays<!-- [et_pb_line_break_holder] -->    if (window.location.hash === '#pays') {<!-- [et_pb_line_break_holder] -->        var buttonToClick = Object.keys(revealButtons).find(key => revealButtons[key] === '.rv_element_3');<!-- [et_pb_line_break_holder] -->        if (buttonToClick) {<!-- [et_pb_line_break_holder] -->            $(revealButtons[buttonToClick]).show();<!-- [et_pb_line_break_holder] -->            $(buttonToClick).toggleClass('rv_button_opened rv_button_closed');<!-- [et_pb_line_break_holder] -->            $('#pays').show().addClass('et_pb_toggle_open').removeClass('et_pb_toggle_close'); \/\/ Ajoutez cette ligne pour ouvrir sp\u00e9cifiquement le module de bascule 'pays'<!-- [et_pb_line_break_holder] -->        }<!-- [et_pb_line_break_holder] -->    }<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->    $.each(revealButtons, function(revealButton, revealElement) {<!-- [et_pb_line_break_holder] -->        $(revealButton).click(function(e){<!-- [et_pb_line_break_holder] -->            e.preventDefault();<!-- [et_pb_line_break_holder] -->            $(revealElement).slideToggle();<!-- [et_pb_line_break_holder] -->            $(revealButton).toggleClass('rv_button_opened rv_button_closed');<!-- [et_pb_line_break_holder] -->        });<!-- [et_pb_line_break_holder] -->    });<!-- [et_pb_line_break_holder] -->});<!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --><\/script><!-- [et_pb_line_break_holder] --><\/p>\n<style><!-- [et_pb_line_break_holder] -->body:not(.et-fb) .rv_element { display: none; }<!-- [et_pb_line_break_holder] -->\/*.et_pb_button.rv_button_opened:after { content:\"\\32\"; }<!-- [et_pb_line_break_holder] -->.et_pb_button.rv_button_closed:after { content:\"\\33\"; }*\/<!-- [et_pb_line_break_holder] --><\/style>\n<p>[\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_2,1_2&Prime; use_custom_gutter=\u00a0\u00bbon\u00a0\u00bb gutter_width=\u00a0\u00bb2&Prime; admin_label=\u00a0\u00bbsection commandes\u00a0\u00bb module_class=\u00a0\u00bbrv_element rv_element_1 \u00a0\u00bb _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_enable_color=\u00a0\u00bboff\u00a0\u00bb max_width=\u00a0\u00bb1280px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_toggle title=\u00a0\u00bbQuel est le d\u00e9lai de pr\u00e9paration des commandes pass\u00e9es en ligne ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_text_color=\u00a0\u00bb#000000&Prime; icon_color=\u00a0\u00bb#000000&Prime; toggle_icon=\u00a0\u00bb&#x37;||divi||400&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; open_toggle_icon=\u00a0\u00bb&#x36;||divi||400&Prime; _builder_version=\u00a0\u00bb4.27.9&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh3&Prime; title_font=\u00a0\u00bb|300|||||||\u00a0\u00bb title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb closed_title_font=\u00a0\u00bb||||||||\u00a0\u00bb closed_title_text_align=\u00a0\u00bbleft\u00a0\u00bb closed_title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb body_font=\u00a0\u00bb|300|||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#000000&Prime; body_font_size=\u00a0\u00bb0.9em\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<p>Nous pr\u00e9parons les commandes pass\u00e9es en ligne dans un d\u00e9lai de 48 heures ouvr\u00e9es. Les colis sont remis \u00e0 Colissimo lors de notre collecte quotidienne, du lundi au vendredi \u00e0 15 heures.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbComment obtenir de l&rsquo;aide pour choisir un cadeau en ligne ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_text_color=\u00a0\u00bb#000000&Prime; icon_color=\u00a0\u00bb#000000&Prime; toggle_icon=\u00a0\u00bb&#x37;||divi||400&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; open_toggle_icon=\u00a0\u00bb&#x36;||divi||400&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh3&Prime; title_font=\u00a0\u00bb|300|||||||\u00a0\u00bb title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb closed_title_font=\u00a0\u00bb||||||||\u00a0\u00bb closed_title_text_align=\u00a0\u00bbleft\u00a0\u00bb closed_title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb body_font=\u00a0\u00bb|300|||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#000000&Prime; body_font_size=\u00a0\u00bb0.9em\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Nos Experts Parfums seront ravis de vous guider dans le choix de votre produit Les Bains Guerbois par t\u00e9l\u00e9phone au 01 40 29 10 10 du lundi au vendredi de 10h \u00e0 18h30 (prix d\u2019un appel local).<\/p>\n<p>A noter : Toutes nos commandes parfums sont exp\u00e9di\u00e9es avec un \u00e9chantillon du\/des parfum(s) command\u00e9(s) afin de pouvoir \u00eatre reprises et \u00e9chang\u00e9es si votre commande ne vous convient pas.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbComment signaler une commande non re\u00e7ue ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_text_color=\u00a0\u00bb#000000&Prime; icon_color=\u00a0\u00bb#000000&Prime; toggle_icon=\u00a0\u00bb&#x37;||divi||400&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; open_toggle_icon=\u00a0\u00bb&#x36;||divi||400&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh3&Prime; title_font=\u00a0\u00bb|300|||||||\u00a0\u00bb title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb closed_title_font=\u00a0\u00bb||||||||\u00a0\u00bb closed_title_text_align=\u00a0\u00bbleft\u00a0\u00bb closed_title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb body_font=\u00a0\u00bb|300|||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#000000&Prime; body_font_size=\u00a0\u00bb0.9em\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Vous pouvez signaler tout probl\u00e8me avec votre commande en envoyant un mail \u00e0 notre Service Client \u00e0 l\u2019adresse suivante : e-boutique@lesbainsguerbois.com. Un membre de l\u2019\u00e9quipe reviendra vers vous dans les 24h (jour ouvr\u00e9).<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbTous les produits sont-ils disponibles en ligne ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_text_color=\u00a0\u00bb#000000&Prime; icon_color=\u00a0\u00bb#000000&Prime; toggle_icon=\u00a0\u00bb&#x37;||divi||400&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; open_toggle_icon=\u00a0\u00bb&#x36;||divi||400&Prime; _builder_version=\u00a0\u00bb4.27.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh3&Prime; title_font=\u00a0\u00bb|300|||||||\u00a0\u00bb title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb closed_title_font=\u00a0\u00bb||||||||\u00a0\u00bb closed_title_text_align=\u00a0\u00bbleft\u00a0\u00bb closed_title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb body_font=\u00a0\u00bb|300|||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#000000&Prime; body_font_size=\u00a0\u00bb0.9em\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Tous les produits Les Bains Guerbois sont disponibles en ligne (hors rupture de stock).<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbComment modifier ou annuler ma commande en ligne ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_text_color=\u00a0\u00bb#000000&Prime; icon_color=\u00a0\u00bb#000000&Prime; toggle_icon=\u00a0\u00bb&#x37;||divi||400&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; open_toggle_icon=\u00a0\u00bb&#x36;||divi||400&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh3&Prime; title_font=\u00a0\u00bb|300|||||||\u00a0\u00bb title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb closed_title_font=\u00a0\u00bb||||||||\u00a0\u00bb closed_title_text_align=\u00a0\u00bbleft\u00a0\u00bb closed_title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb body_font=\u00a0\u00bb|300|||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#000000&Prime; body_font_size=\u00a0\u00bb0.9em\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Contactez notre Service Client par t\u00e9l\u00e9phone au 01 40 29 10 10 du lundi au vendredi de 10h \u00e0 18h30 (prix d\u2019un appel local) , ou par mail \u00e0 e-boutique@lesbainsguerbois.com, afin de demander la modification ou l\u2019annulation de votre commande. Nos \u00e9quipes feront le maximum pour vous satisfaire. Toutefois, il est possible que la commande ait d\u00e9j\u00e0 \u00e9t\u00e9 exp\u00e9di\u00e9e, si tel est le cas, il sera n\u00e9cessaire d\u2019engager une proc\u00e9dure de remboursement \u00e0 la r\u00e9ception du retour de votre commande.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbExiste-t-il diff\u00e9rents modes de livraison ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_text_color=\u00a0\u00bb#000000&Prime; icon_color=\u00a0\u00bb#000000&Prime; toggle_icon=\u00a0\u00bb&#x37;||divi||400&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; open_toggle_icon=\u00a0\u00bb&#x36;||divi||400&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh3&Prime; title_font=\u00a0\u00bb|300|||||||\u00a0\u00bb title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb closed_title_font=\u00a0\u00bb||||||||\u00a0\u00bb closed_title_text_align=\u00a0\u00bbleft\u00a0\u00bb closed_title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb body_font=\u00a0\u00bb|300|||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#000000&Prime; body_font_size=\u00a0\u00bb0.9em\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Nous utilisons le service Colissimo afin d\u2019assurer le transport de votre commande. Colissimo est un service fiable et s\u00e9curis\u00e9 qui assure une livraison rapide et efficace de vos produits Les Bains Guerbois.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbJe n&rsquo;ai pas re\u00e7u de confirmation de ma commande, que faire ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_text_color=\u00a0\u00bb#000000&Prime; icon_color=\u00a0\u00bb#000000&Prime; toggle_icon=\u00a0\u00bb&#x37;||divi||400&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; open_toggle_icon=\u00a0\u00bb&#x36;||divi||400&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh3&Prime; title_font=\u00a0\u00bb|300|||||||\u00a0\u00bb title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb closed_title_font=\u00a0\u00bb||||||||\u00a0\u00bb closed_title_text_align=\u00a0\u00bbleft\u00a0\u00bb closed_title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb body_font=\u00a0\u00bb|300|||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#000000&Prime; body_font_size=\u00a0\u00bb0.9em\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Un mail de confirmation est envoy\u00e9 \u00e0 chaque validation de commande. Pensez \u00e0 actualiser vos mails et \u00e0 regarder dans vos courriers ind\u00e9sirables. Si malgr\u00e9 ces pr\u00e9cautions vous n\u2019avez pas de mail de confirmation nous vous invitons \u00e0 joindre notre Service Client par mail \u00e0 l\u2019adresse suivante \u00e0 e-boutique@lesbainsguerbois.com.<\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_toggle title=\u00a0\u00bbComment obtenir de l&rsquo;aide pour ma commande en ligne ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_text_color=\u00a0\u00bb#000000&Prime; icon_color=\u00a0\u00bb#000000&Prime; toggle_icon=\u00a0\u00bb&#x37;||divi||400&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; open_toggle_icon=\u00a0\u00bb&#x36;||divi||400&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh3&Prime; title_font=\u00a0\u00bb|300|||||||\u00a0\u00bb title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb closed_title_font=\u00a0\u00bb||||||||\u00a0\u00bb closed_title_text_align=\u00a0\u00bbleft\u00a0\u00bb closed_title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb body_font=\u00a0\u00bb|300|||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#000000&Prime; body_font_size=\u00a0\u00bb0.9em\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>En cas de difficult\u00e9s avec votre commande en ligne, nous vous invitons \u00e0 contacter le Service Client par t\u00e9l\u00e9phone au 01 40 29 10 10 du lundi au vendredi de 10h \u00e0 18h30 (prix d\u2019un appel local), ou par mail \u00e0 l\u2019adresse suivante : e-boutique@lesbainsguerbois.com.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbComment signaler une commande incompl\u00e8te \/ endommag\u00e9e \/ non conforme ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_text_color=\u00a0\u00bb#000000&Prime; icon_color=\u00a0\u00bb#000000&Prime; toggle_icon=\u00a0\u00bb&#x37;||divi||400&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; open_toggle_icon=\u00a0\u00bb&#x36;||divi||400&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh3&Prime; title_font=\u00a0\u00bb|300|||||||\u00a0\u00bb title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb closed_title_font=\u00a0\u00bb||||||||\u00a0\u00bb closed_title_text_align=\u00a0\u00bbleft\u00a0\u00bb closed_title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb body_font=\u00a0\u00bb|300|||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#000000&Prime; body_font_size=\u00a0\u00bb0.9em\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Vous pouvez signaler tout probl\u00e8me avec votre commande en envoyant un mail \u00e0 notre Service Client \u00e0 l\u2019adresse suivante : e-boutique@lesbainsguerbois.com. Un membre de l\u2019\u00e9quipe reviendra vers vous dans les 24h (jour ouvr\u00e9).<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbEst-il possible de commander par t\u00e9l\u00e9phone ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_text_color=\u00a0\u00bb#000000&Prime; icon_color=\u00a0\u00bb#000000&Prime; toggle_icon=\u00a0\u00bb&#x37;||divi||400&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; open_toggle_icon=\u00a0\u00bb&#x36;||divi||400&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh3&Prime; title_font=\u00a0\u00bb|300|||||||\u00a0\u00bb title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb closed_title_font=\u00a0\u00bb||||||||\u00a0\u00bb closed_title_text_align=\u00a0\u00bbleft\u00a0\u00bb closed_title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb body_font=\u00a0\u00bb|300|||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#000000&Prime; body_font_size=\u00a0\u00bb0.9em\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Non. Toutefois, notre \u00e9quipe se tient \u00e0 votre disposition par t\u00e9l\u00e9phone au 01 40 29 10 10 du lundi au vendredi de 10h \u00e0 18h30 (prix d\u2019un appel local) pour vous guider lors de vos achats sur la boutique en ligne Les Bains Guerbois.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbComment recevoir une facture pour ma commande en ligne ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_text_color=\u00a0\u00bb#000000&Prime; icon_color=\u00a0\u00bb#000000&Prime; toggle_icon=\u00a0\u00bb&#x37;||divi||400&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; open_toggle_icon=\u00a0\u00bb&#x36;||divi||400&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh3&Prime; title_font=\u00a0\u00bb|300|||||||\u00a0\u00bb title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb closed_title_font=\u00a0\u00bb||||||||\u00a0\u00bb closed_title_text_align=\u00a0\u00bbleft\u00a0\u00bb closed_title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb body_font=\u00a0\u00bb|300|||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#000000&Prime; body_font_size=\u00a0\u00bb0.9em\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Une facture de votre commande vous est automatiquement envoy\u00e9e \u00e0 l\u2019adresse mail que vous avez renseign\u00e9 lors de la proc\u00e9dure d\u2019achat.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbComment modifier mon adresse de livraison sur une commande d\u00e9j\u00e0 valid\u00e9e ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_text_color=\u00a0\u00bb#000000&Prime; icon_color=\u00a0\u00bb#000000&Prime; toggle_icon=\u00a0\u00bb&#x37;||divi||400&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; open_toggle_icon=\u00a0\u00bb&#x36;||divi||400&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh3&Prime; title_font=\u00a0\u00bb|300|||||||\u00a0\u00bb title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb closed_title_font=\u00a0\u00bb||||||||\u00a0\u00bb closed_title_text_align=\u00a0\u00bbleft\u00a0\u00bb closed_title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb body_font=\u00a0\u00bb|300|||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#000000&Prime; body_font_size=\u00a0\u00bb0.9em\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Pour modifier votre adresse de livraison sur une commande d\u00e9j\u00e0 valid\u00e9e, contactez notre Service Client dans les meilleurs d\u00e9lais par t\u00e9l\u00e9phone au 01 40 29 10 10 du lundi au vendredi de 10h \u00e0 18h30 (prix d\u2019un appel local), ou par mail en \u00e9crivant \u00e0 e-boutique@lesbainsguerbois.com. Nos \u00e9quipes feront le maximum pour vous satisfaire. Toutefois, il est possible que la commande ait d\u00e9j\u00e0 \u00e9t\u00e9 exp\u00e9di\u00e9e, si tel est le cas, votre commande nous sera retourn\u00e9e pour \u00ab non-livraison \u00bb. Nous l\u2019exp\u00e9dierons de nouveau \u00e0 la nouvelle adresse indiqu\u00e9e d\u00e8s r\u00e9ception.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbComment suivre ma commande en ligne ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_text_color=\u00a0\u00bb#000000&Prime; icon_color=\u00a0\u00bb#000000&Prime; toggle_icon=\u00a0\u00bb&#x37;||divi||400&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; open_toggle_icon=\u00a0\u00bb&#x36;||divi||400&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh3&Prime; title_font=\u00a0\u00bb|300|||||||\u00a0\u00bb title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb closed_title_font=\u00a0\u00bb||||||||\u00a0\u00bb closed_title_text_align=\u00a0\u00bbleft\u00a0\u00bb closed_title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb body_font=\u00a0\u00bb|300|||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#000000&Prime; body_font_size=\u00a0\u00bb0.9em\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Un num\u00e9ro de suivi de votre commande vous sera communiqu\u00e9 par mail lors de l\u2019exp\u00e9dition de celle-ci. Vous recevrez \u00e9galement un mail de suivi de la part du transporteur.<\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb max_width=\u00a0\u00bb1280px\u00a0\u00bb custom_padding=\u00a0\u00bb||0px||false|false\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text module_class=\u00a0\u00bb rv_button_2 rv_button_closed\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.9&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font=\u00a0\u00bb&#8211;et_global_heading_font|600||on|||||\u00a0\u00bb text_font_size=\u00a0\u00bb1.5rem\u00a0\u00bb header_font=\u00a0\u00bb|||on|||||\u00a0\u00bb header_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_text_color=\u00a0\u00bb#000000&Prime; header_font_size=\u00a0\u00bb2.2rem\u00a0\u00bb header_2_font=\u00a0\u00bb|||on|||||\u00a0\u00bb header_2_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_2_text_color=\u00a0\u00bb#000000&Prime; header_2_font_size=\u00a0\u00bb1.5rem\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb||0px||false|false\u00a0\u00bb link_option_url=\u00a0\u00bb#\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb text_text_color__hover=\u00a0\u00bb#4c4c4c\u00a0\u00bb text_text_color__hover_enabled=\u00a0\u00bbon|hover\u00a0\u00bb]<\/p>\n<p>Paiement<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_2,1_2&Prime; use_custom_gutter=\u00a0\u00bbon\u00a0\u00bb gutter_width=\u00a0\u00bb2&Prime; make_equal=\u00a0\u00bbon\u00a0\u00bb admin_label=\u00a0\u00bbsection paiement\u00a0\u00bb module_class=\u00a0\u00bbrv_element rv_element_2 \u00a0\u00bb _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_enable_color=\u00a0\u00bboff\u00a0\u00bb max_width=\u00a0\u00bb1280px\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_toggle title=\u00a0\u00bbQuels sont les moyens de paiement disponibles sur le site ? \u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_text_color=\u00a0\u00bb#000000&Prime; icon_color=\u00a0\u00bb#000000&Prime; toggle_icon=\u00a0\u00bb&#x37;||divi||400&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; open_toggle_icon=\u00a0\u00bb&#x36;||divi||400&Prime; _builder_version=\u00a0\u00bb4.27.9&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh3&Prime; title_font=\u00a0\u00bb|300|||||||\u00a0\u00bb title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb closed_title_font=\u00a0\u00bb||||||||\u00a0\u00bb closed_title_text_align=\u00a0\u00bbleft\u00a0\u00bb closed_title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb body_font=\u00a0\u00bb|300|||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#000000&Prime; body_font_size=\u00a0\u00bb0.9em\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<p>Les moyens de paiement disponibles vous sont pr\u00e9sent\u00e9s au moment de valider votre commande. Ils peuvent varier selon votre pays et \u00e9voluer dans le temps. Vous pouvez notamment payer par carte bancaire ou avec PayPal.<\/p>\n<p>Selon votre pays, un paiement en plusieurs fois peut vous \u00eatre propos\u00e9. Ses conditions vous sont pr\u00e9sent\u00e9es avant la validation de votre commande.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bb\u00c0 quel moment mon compte bancaire sera-t-il d\u00e9bit\u00e9 pour mon achat ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_text_color=\u00a0\u00bb#000000&Prime; icon_color=\u00a0\u00bb#000000&Prime; toggle_icon=\u00a0\u00bb&#x37;||divi||400&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; open_toggle_icon=\u00a0\u00bb&#x36;||divi||400&Prime; _builder_version=\u00a0\u00bb4.27.9&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh3&Prime; title_font=\u00a0\u00bb|300|||||||\u00a0\u00bb title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb closed_title_font=\u00a0\u00bb||||||||\u00a0\u00bb closed_title_text_align=\u00a0\u00bbleft\u00a0\u00bb closed_title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb body_font=\u00a0\u00bb|300|||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#000000&Prime; body_font_size=\u00a0\u00bb0.9em\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<p>L&rsquo;exp\u00e9dition de la commande a lieu apr\u00e8s v\u00e9rification du mode de paiement et r\u00e9ception de l&rsquo;autorisation de d\u00e9bit de la carte bancaire.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbEst-il possible de combiner plusieurs moyens de paiement sur une commande ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_text_color=\u00a0\u00bb#000000&Prime; icon_color=\u00a0\u00bb#000000&Prime; toggle_icon=\u00a0\u00bb&#x37;||divi||400&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; open_toggle_icon=\u00a0\u00bb&#x36;||divi||400&Prime; _builder_version=\u00a0\u00bb4.27.9&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh3&Prime; title_font=\u00a0\u00bb|300|||||||\u00a0\u00bb title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb closed_title_font=\u00a0\u00bb||||||||\u00a0\u00bb closed_title_text_align=\u00a0\u00bbleft\u00a0\u00bb closed_title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb body_font=\u00a0\u00bb|300|||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#000000&Prime; body_font_size=\u00a0\u00bb0.9em\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<p>Non. Une commande se r\u00e8gle avec un seul moyen de paiement. Selon votre pays, un paiement en plusieurs fois peut toutefois vous \u00eatre propos\u00e9 lors de la validation de votre commande.<\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_toggle title=\u00a0\u00bbLe paiement sur le site est-il s\u00e9curis\u00e9 ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_text_color=\u00a0\u00bb#000000&Prime; icon_color=\u00a0\u00bb#000000&Prime; toggle_icon=\u00a0\u00bb&#x37;||divi||400&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; open_toggle_icon=\u00a0\u00bb&#x36;||divi||400&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh3&Prime; title_font=\u00a0\u00bb|300|||||||\u00a0\u00bb title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb closed_title_font=\u00a0\u00bb||||||||\u00a0\u00bb closed_title_text_align=\u00a0\u00bbleft\u00a0\u00bb closed_title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb body_font=\u00a0\u00bb|300|||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#000000&Prime; body_font_size=\u00a0\u00bb0.9em\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>La s\u00e9curit\u00e9 des donn\u00e9es bancaires de nos clients est notre priorit\u00e9. Tous les paiements sur notre site sont s\u00e9curis\u00e9s.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbPourquoi mon paiement a-t-il \u00e9t\u00e9 refus\u00e9 ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_text_color=\u00a0\u00bb#000000&Prime; icon_color=\u00a0\u00bb#000000&Prime; toggle_icon=\u00a0\u00bb&#x37;||divi||400&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; open_toggle_icon=\u00a0\u00bb&#x36;||divi||400&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh3&Prime; title_font=\u00a0\u00bb|300|||||||\u00a0\u00bb title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb closed_title_font=\u00a0\u00bb||||||||\u00a0\u00bb closed_title_text_align=\u00a0\u00bbleft\u00a0\u00bb closed_title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb body_font=\u00a0\u00bb|300|||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#000000&Prime; body_font_size=\u00a0\u00bb0.9em\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>En cas de refus de paiement, votre commande est automatiquement annul\u00e9e. Nous vous invitons \u00e0 v\u00e9rifier les informations de paiement renseign\u00e9es. Vous pouvez \u00e9galement contacter votre \u00e9tablissement bancaire afin de savoir pourquoi votre carte ne fonctionne pas.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbMon pays est soumis \u00e0 des taxes d&rsquo;importation et des droits de douane, ces charges sont-elles inclues dans le montant de ma commande ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_text_color=\u00a0\u00bb#000000&Prime; icon_color=\u00a0\u00bb#000000&Prime; toggle_icon=\u00a0\u00bb&#x37;||divi||400&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; open_toggle_icon=\u00a0\u00bb&#x36;||divi||400&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh3&Prime; title_font=\u00a0\u00bb|300|||||||\u00a0\u00bb title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb closed_title_font=\u00a0\u00bb||||||||\u00a0\u00bb closed_title_text_align=\u00a0\u00bbleft\u00a0\u00bb closed_title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb body_font=\u00a0\u00bb|300|||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#000000&Prime; body_font_size=\u00a0\u00bb0.9em\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Des droits et taxes d&rsquo;importation peuvent s&rsquo;appliquer \u00e0 la r\u00e9ception de commandes internationales. Ces droits et taxes \u00e9chappent \u00e0 notre contr\u00f4le car fix\u00e9s par le service des douanes du pays\/site de destination et d\u00e9pendent d&rsquo;un certain nombre de facteurs (pays\/site d&rsquo;origine du produit achet\u00e9, taux de TVA local et taxes locales). Il vous appartiendra de r\u00e9gler ces frais \u00e0 la demande des autorit\u00e9s locales.<\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb max_width=\u00a0\u00bb1280px\u00a0\u00bb custom_padding=\u00a0\u00bb||0px||false|false\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text module_class=\u00a0\u00bb rv_button_3 rv_button_closed\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.9&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font=\u00a0\u00bb&#8211;et_global_heading_font|600||on|||||\u00a0\u00bb text_font_size=\u00a0\u00bb1.5rem\u00a0\u00bb header_font=\u00a0\u00bb|||on|||||\u00a0\u00bb header_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_text_color=\u00a0\u00bb#000000&Prime; header_font_size=\u00a0\u00bb2.2rem\u00a0\u00bb header_2_font=\u00a0\u00bb|||on|||||\u00a0\u00bb header_2_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_2_text_color=\u00a0\u00bb#000000&Prime; header_2_font_size=\u00a0\u00bb1.5rem\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb||0px||false|false\u00a0\u00bb link_option_url=\u00a0\u00bb#\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb text_text_color__hover=\u00a0\u00bb#4c4c4c\u00a0\u00bb text_text_color__hover_enabled=\u00a0\u00bbon|hover\u00a0\u00bb]<\/p>\n<p>Livraison &amp; suivi<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_2,1_2&Prime; use_custom_gutter=\u00a0\u00bbon\u00a0\u00bb gutter_width=\u00a0\u00bb2&Prime; make_equal=\u00a0\u00bbon\u00a0\u00bb admin_label=\u00a0\u00bbsection livraison\u00a0\u00bb module_class=\u00a0\u00bbrv_element rv_element_3 \u00a0\u00bb _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_enable_color=\u00a0\u00bboff\u00a0\u00bb max_width=\u00a0\u00bb1280px\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_toggle title=\u00a0\u00bbDans quels pays puis-je \u00eatre livr\u00e9(e) ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_text_color=\u00a0\u00bb#000000&Prime; icon_color=\u00a0\u00bb#000000&Prime; toggle_icon=\u00a0\u00bb&#x37;||divi||400&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; open_toggle_icon=\u00a0\u00bb&#x36;||divi||400&Prime; module_id=\u00a0\u00bbpays\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.7&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh3&Prime; title_font=\u00a0\u00bb|300|||||||\u00a0\u00bb title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb closed_title_font=\u00a0\u00bb||||||||\u00a0\u00bb closed_title_text_align=\u00a0\u00bbleft\u00a0\u00bb closed_title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb body_font=\u00a0\u00bb|300|||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#000000&Prime; body_font_size=\u00a0\u00bb0.9em\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Andorre<br \/>Allemagne<br \/>Autriche<br \/>Belgique<br \/>Bulgarie<br \/>Chypre<br \/>Croatie<br \/>Danemark<br \/>Espagne<br \/>Estonie<br \/>Finlande<br \/>France<br \/>Gr\u00e8ce<br \/>G\u00e9orgie<br \/>Hongrie<br \/>Irlande<br \/>Italie<br \/>Liechtenstein<br \/>Lituanie<br \/>Lettonie<br \/>Luxembourg<br \/>Malte<br \/>Monaco<br \/>Pays-Bas<br \/>Pologne<br \/>Portugal<br \/>R\u00e9publique tch\u00e8que<br \/>Roumanie<br \/>Royaume-Uni<br \/>Saint-Marin<br \/>Slovaquie<br \/>Slov\u00e9nie<br \/>Su\u00e8de<br \/>Suisse<br \/>Vatican<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbPourquoi la livraison n&rsquo;est-elle pas disponible dans mon pays ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_text_color=\u00a0\u00bb#000000&Prime; icon_color=\u00a0\u00bb#000000&Prime; toggle_icon=\u00a0\u00bb&#x37;||divi||400&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; open_toggle_icon=\u00a0\u00bb&#x36;||divi||400&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh3&Prime; title_font=\u00a0\u00bb|300|||||||\u00a0\u00bb title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb closed_title_font=\u00a0\u00bb||||||||\u00a0\u00bb closed_title_text_align=\u00a0\u00bbleft\u00a0\u00bb closed_title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb body_font=\u00a0\u00bb|300|||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#000000&Prime; body_font_size=\u00a0\u00bb0.9em\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Pour des raisons de restrictions douani\u00e8res, l&rsquo;exp\u00e9dition dans certains pays n&rsquo;est pas disponible sur notre site pour le moment. Cependant, nous vous invitons \u00e0 consulter notre Store Locator afin de conna\u00eetre les points de vente disponibles dans votre pays.<\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbQuels sont les d\u00e9lais de livraison ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_text_color=\u00a0\u00bb#000000&Prime; icon_color=\u00a0\u00bb#000000&Prime; toggle_icon=\u00a0\u00bb&#x37;||divi||400&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; open_toggle_icon=\u00a0\u00bb&#x36;||divi||400&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh3&Prime; title_font=\u00a0\u00bb|300|||||||\u00a0\u00bb title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb closed_title_font=\u00a0\u00bb||||||||\u00a0\u00bb closed_title_text_align=\u00a0\u00bbleft\u00a0\u00bb closed_title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb body_font=\u00a0\u00bb|300|||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#000000&Prime; body_font_size=\u00a0\u00bb0.9em\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Les commandes sur notre site sont achemin\u00e9es par Colissimo qui s&rsquo;engagent \u00e0 livrer les colis dans les d\u00e9lais moyens suivants : 2 \u00e0 5 jours ouvr\u00e9s \u00e0 compter de l&rsquo;exp\u00e9dition pour la France, 3 \u00e0 7 jours ouvr\u00e9s dans le reste de l\u2019Europe. Veuillez noter que des retards peuvent parfois survenir en raison de circonstances ind\u00e9pendantes de notre volont\u00e9, mais nous mettrons tout en \u0153uvre pour que votre commande arrive dans les meilleurs d\u00e9lais.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbComment faire pour une livraison \u00e0 une adresse diff\u00e9rente de mon domicile ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_text_color=\u00a0\u00bb#000000&Prime; icon_color=\u00a0\u00bb#000000&Prime; toggle_icon=\u00a0\u00bb&#x37;||divi||400&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; open_toggle_icon=\u00a0\u00bb&#x36;||divi||400&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh3&Prime; title_font=\u00a0\u00bb|300|||||||\u00a0\u00bb title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb closed_title_font=\u00a0\u00bb||||||||\u00a0\u00bb closed_title_text_align=\u00a0\u00bbleft\u00a0\u00bb closed_title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb body_font=\u00a0\u00bb|300|||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#000000&Prime; body_font_size=\u00a0\u00bb0.9em\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Lors de votre commande en ligne, vous pouvez renseigner une adresse de livraison et une adresse de facturation diff\u00e9rentes.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbQue faire si je ne suis pas chez moi lors de la livraison ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_text_color=\u00a0\u00bb#000000&Prime; icon_color=\u00a0\u00bb#000000&Prime; toggle_icon=\u00a0\u00bb&#x37;||divi||400&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; open_toggle_icon=\u00a0\u00bb&#x36;||divi||400&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh3&Prime; title_font=\u00a0\u00bb|300|||||||\u00a0\u00bb title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb closed_title_font=\u00a0\u00bb||||||||\u00a0\u00bb closed_title_text_align=\u00a0\u00bbleft\u00a0\u00bb closed_title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb body_font=\u00a0\u00bb|300|||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#000000&Prime; body_font_size=\u00a0\u00bb0.9em\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Si vous ne pouvez \u00eatre pr\u00e9sent pour la livraison de votre commande, nous vous invitons \u00e0 prendre contact avec le transporteur en lui indiquant votre num\u00e9ro de suivi de colis afin de convenir d\u2019une nouvelle date de livraison.<\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_toggle title=\u00a0\u00bbComment suivre ma commande en ligne ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_text_color=\u00a0\u00bb#000000&Prime; icon_color=\u00a0\u00bb#000000&Prime; toggle_icon=\u00a0\u00bb&#x37;||divi||400&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; open_toggle_icon=\u00a0\u00bb&#x36;||divi||400&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh3&Prime; title_font=\u00a0\u00bb|300|||||||\u00a0\u00bb title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb closed_title_font=\u00a0\u00bb||||||||\u00a0\u00bb closed_title_text_align=\u00a0\u00bbleft\u00a0\u00bb closed_title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb body_font=\u00a0\u00bb|300|||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#000000&Prime; body_font_size=\u00a0\u00bb0.9em\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Un num\u00e9ro de suivi de votre commande vous sera communiqu\u00e9 par mail lors de l\u2019exp\u00e9dition de celle-ci. Vous pourrez \u00e9galement suivre votre commande depuis votre espace client.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbQuel est le mode de livraison disponible ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_text_color=\u00a0\u00bb#000000&Prime; icon_color=\u00a0\u00bb#000000&Prime; toggle_icon=\u00a0\u00bb&#x37;||divi||400&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; open_toggle_icon=\u00a0\u00bb&#x36;||divi||400&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh3&Prime; title_font=\u00a0\u00bb|300|||||||\u00a0\u00bb title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb closed_title_font=\u00a0\u00bb||||||||\u00a0\u00bb closed_title_text_align=\u00a0\u00bbleft\u00a0\u00bb closed_title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb body_font=\u00a0\u00bb|300|||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#000000&Prime; body_font_size=\u00a0\u00bb0.9em\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Nous utilisons le service Colissimo afin d\u2019assurer le transport de votre commande. Colissimo est un service fiable et s\u00e9curis\u00e9 qui assure une livraison rapide et efficace de vos produits Les Bains Guerbois.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbComment b\u00e9n\u00e9ficier de la livraison gratuite ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_text_color=\u00a0\u00bb#000000&Prime; icon_color=\u00a0\u00bb#000000&Prime; toggle_icon=\u00a0\u00bb&#x37;||divi||400&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; open_toggle_icon=\u00a0\u00bb&#x36;||divi||400&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh3&Prime; title_font=\u00a0\u00bb|300|||||||\u00a0\u00bb title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb closed_title_font=\u00a0\u00bb||||||||\u00a0\u00bb closed_title_text_align=\u00a0\u00bbleft\u00a0\u00bb closed_title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb body_font=\u00a0\u00bb|300|||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#000000&Prime; body_font_size=\u00a0\u00bb0.9em\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>La livraison Colissimo sans option (par d\u00e9faut lors de la commande) est offerte. Toutefois, l\u2019option \u00ab livraison avec signature \u00bb est propos\u00e9e lors des \u00e9tapes de validation de votre commande. Celle-ci engendre un surco\u00fbt \u00e0 votre charge.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbLa signature est-elle n\u00e9cessaire pour une livraison ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_text_color=\u00a0\u00bb#000000&Prime; icon_color=\u00a0\u00bb#000000&Prime; toggle_icon=\u00a0\u00bb&#x37;||divi||400&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; open_toggle_icon=\u00a0\u00bb&#x36;||divi||400&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh3&Prime; title_font=\u00a0\u00bb|300|||||||\u00a0\u00bb title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb closed_title_font=\u00a0\u00bb||||||||\u00a0\u00bb closed_title_text_align=\u00a0\u00bbleft\u00a0\u00bb closed_title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb body_font=\u00a0\u00bb|300|||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#000000&Prime; body_font_size=\u00a0\u00bb0.9em\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Non. La signature n\u2019est pas n\u00e9cessaire pour la livraison. Cependant, vous pouvez choisir une livraison avec signature dans vos options d\u2019achat moyennant un surco\u00fbt \u00e0 votre charge.<\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb max_width=\u00a0\u00bb1280px\u00a0\u00bb custom_padding=\u00a0\u00bb||0px||false|false\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text module_class=\u00a0\u00bb rv_button_4 rv_button_closed\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.9&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font=\u00a0\u00bb&#8211;et_global_heading_font|600||on|||||\u00a0\u00bb text_font_size=\u00a0\u00bb1.5rem\u00a0\u00bb header_font=\u00a0\u00bb|||on|||||\u00a0\u00bb header_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_text_color=\u00a0\u00bb#000000&Prime; header_font_size=\u00a0\u00bb2.2rem\u00a0\u00bb header_2_font=\u00a0\u00bb|||on|||||\u00a0\u00bb header_2_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_2_text_color=\u00a0\u00bb#000000&Prime; header_2_font_size=\u00a0\u00bb1.5rem\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb||0px||false|false\u00a0\u00bb link_option_url=\u00a0\u00bb#\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb text_text_color__hover=\u00a0\u00bb#4c4c4c\u00a0\u00bb text_text_color__hover_enabled=\u00a0\u00bbon|hover\u00a0\u00bb]<\/p>\n<p>Retours et \u00e9changes<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_2,1_2&Prime; use_custom_gutter=\u00a0\u00bbon\u00a0\u00bb gutter_width=\u00a0\u00bb2&Prime; make_equal=\u00a0\u00bbon\u00a0\u00bb admin_label=\u00a0\u00bbsection retours\u00a0\u00bb module_class=\u00a0\u00bbrv_element rv_element_4&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_enable_color=\u00a0\u00bboff\u00a0\u00bb max_width=\u00a0\u00bb1280px\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_toggle title=\u00a0\u00bbQuelles sont les conditions de retour ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_text_color=\u00a0\u00bb#000000&Prime; icon_color=\u00a0\u00bb#000000&Prime; toggle_icon=\u00a0\u00bb&#x37;||divi||400&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; open_toggle_icon=\u00a0\u00bb&#x36;||divi||400&Prime; _builder_version=\u00a0\u00bb4.27.9&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh3&Prime; title_font=\u00a0\u00bb|300|||||||\u00a0\u00bb title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb closed_title_font=\u00a0\u00bb||||||||\u00a0\u00bb closed_title_text_align=\u00a0\u00bbleft\u00a0\u00bb closed_title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb body_font=\u00a0\u00bb|300|||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#000000&Prime; body_font_size=\u00a0\u00bb0.9em\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<p>Vous disposez d\u2019un d\u00e9lai de 14 jours \u00e0 compter de la r\u00e9ception de votre commande pour exercer votre droit de r\u00e9tractation, sans avoir \u00e0 justifier votre d\u00e9cision. Vous pouvez remplir le formulaire de notre page Retours ou \u00e9crire \u00e0 notre Service Client \u00e0 <a href=\"mailto:e-boutique@lesbainsguerbois.com\">e-boutique@lesbainsguerbois.com<\/a>.<\/p>\n<p>Vous disposez ensuite de 14 jours pour nous retourner les produits. Les frais de retour sont int\u00e9gralement pris en charge par Les Bains Guerbois.<\/p>\n<p>Chaque Eau de Parfum Les Bains Guerbois est accompagn\u00e9e d\u2019un \u00e9chantillon de la fragrance command\u00e9e. Nous vous recommandons de le d\u00e9couvrir avant d\u2019utiliser votre flacon. Une utilisation allant au-del\u00e0 des manipulations n\u00e9cessaires pour appr\u00e9cier le produit, notamment une consommation importante de son contenu, peut entra\u00eener une d\u00e9pr\u00e9ciation dont vous pourriez \u00eatre tenu responsable, conform\u00e9ment \u00e0 la loi.<\/p>\n<p><a href=\"https:\/\/lesbainsguerbois.com\/retours\/\">Acc\u00e9der au formulaire de r\u00e9tractation<\/a><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbQuel est le d\u00e9lai de r\u00e9tractation ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_text_color=\u00a0\u00bb#000000&Prime; icon_color=\u00a0\u00bb#000000&Prime; toggle_icon=\u00a0\u00bb&#x37;||divi||400&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; open_toggle_icon=\u00a0\u00bb&#x36;||divi||400&Prime; _builder_version=\u00a0\u00bb4.27.9&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh3&Prime; title_font=\u00a0\u00bb|300|||||||\u00a0\u00bb title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb closed_title_font=\u00a0\u00bb||||||||\u00a0\u00bb closed_title_text_align=\u00a0\u00bbleft\u00a0\u00bb closed_title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb body_font=\u00a0\u00bb|300|||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#000000&Prime; body_font_size=\u00a0\u00bb0.9em\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<p>Vous disposez d\u2019un d\u00e9lai de 14 jours \u00e0 compter de la r\u00e9ception de votre commande. Si votre commande est livr\u00e9e en plusieurs colis, ce d\u00e9lai court \u00e0 compter de la r\u00e9ception du dernier produit.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbLes frais de livraison et de retour sont-ils remboursables ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_text_color=\u00a0\u00bb#000000&Prime; icon_color=\u00a0\u00bb#000000&Prime; toggle_icon=\u00a0\u00bb&#x37;||divi||400&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; open_toggle_icon=\u00a0\u00bb&#x36;||divi||400&Prime; _builder_version=\u00a0\u00bb4.27.9&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh3&Prime; title_font=\u00a0\u00bb|300|||||||\u00a0\u00bb title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb closed_title_font=\u00a0\u00bb||||||||\u00a0\u00bb closed_title_text_align=\u00a0\u00bbleft\u00a0\u00bb closed_title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb body_font=\u00a0\u00bb|300|||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#000000&Prime; body_font_size=\u00a0\u00bb0.9em\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<p>Les frais de retour sont int\u00e9gralement pris en charge par Les Bains Guerbois : notre Service Client vous transmet un bordereau Colissimo pr\u00e9pay\u00e9.<\/p>\n<p>La livraison standard \u00e9tant offerte, vous n\u2019avez pas de frais de livraison \u00e0 vous faire rembourser. Si vous avez choisi l\u2019option payante de livraison avec signature, ce suppl\u00e9ment n\u2019est pas rembours\u00e9 en cas de r\u00e9tractation.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbPuis-je recevoir mon remboursement sur une carte de paiement diff\u00e9rente de celle utilis\u00e9e pour l&rsquo;achat ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_text_color=\u00a0\u00bb#000000&Prime; icon_color=\u00a0\u00bb#000000&Prime; toggle_icon=\u00a0\u00bb&#x37;||divi||400&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; open_toggle_icon=\u00a0\u00bb&#x36;||divi||400&Prime; _builder_version=\u00a0\u00bb4.27.9&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh3&Prime; title_font=\u00a0\u00bb|300|||||||\u00a0\u00bb title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb closed_title_font=\u00a0\u00bb||||||||\u00a0\u00bb closed_title_text_align=\u00a0\u00bbleft\u00a0\u00bb closed_title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb body_font=\u00a0\u00bb|300|||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#000000&Prime; body_font_size=\u00a0\u00bb0.9em\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<p>Non. Pour des raisons de s\u00e9curit\u00e9, le remboursement est effectu\u00e9 sur le moyen de paiement utilis\u00e9 lors de l\u2019achat, sans frais pour vous.<\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_toggle title=\u00a0\u00bbComment retourner ou \u00e9changer un article command\u00e9 en ligne ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_text_color=\u00a0\u00bb#000000&Prime; icon_color=\u00a0\u00bb#000000&Prime; toggle_icon=\u00a0\u00bb&#x37;||divi||400&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; open_toggle_icon=\u00a0\u00bb&#x36;||divi||400&Prime; _builder_version=\u00a0\u00bb4.27.9&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh3&Prime; title_font=\u00a0\u00bb|300|||||||\u00a0\u00bb title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb closed_title_font=\u00a0\u00bb||||||||\u00a0\u00bb closed_title_text_align=\u00a0\u00bbleft\u00a0\u00bb closed_title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb body_font=\u00a0\u00bb|300|||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#000000&Prime; body_font_size=\u00a0\u00bb0.9em\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<p>Pour un retour, remplissez le formulaire de notre page Retours ou \u00e9crivez \u00e0 notre Service Client \u00e0 <a href=\"mailto:e-boutique@lesbainsguerbois.com\">e-boutique@lesbainsguerbois.com<\/a> dans les 14 jours suivant la r\u00e9ception de votre commande. Notre Service Client vous transmet ensuite un bordereau Colissimo pr\u00e9pay\u00e9. Vous pouvez \u00e9galement rapporter vos produits \u00e0 notre boutique, au 2 rue du Bourg-l\u2019Abb\u00e9, 75003 Paris.<\/p>\n<p>Pour un \u00e9change, sous r\u00e9serve de disponibilit\u00e9 et avec l\u2019accord pr\u00e9alable de notre Service Client, une Eau de Parfum peut \u00eatre \u00e9chang\u00e9e contre une autre fragrance de m\u00eame format et de m\u00eame valeur, par exemple un 100 ml contre un autre 100 ml.<\/p>\n<p><a href=\"https:\/\/lesbainsguerbois.com\/retours\/\">Acc\u00e9der au formulaire de r\u00e9tractation<\/a><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbQuel est le d\u00e9lai de remboursement ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_text_color=\u00a0\u00bb#000000&Prime; icon_color=\u00a0\u00bb#000000&Prime; toggle_icon=\u00a0\u00bb&#x37;||divi||400&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; open_toggle_icon=\u00a0\u00bb&#x36;||divi||400&Prime; _builder_version=\u00a0\u00bb4.27.9&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh3&Prime; title_font=\u00a0\u00bb|300|||||||\u00a0\u00bb title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb closed_title_font=\u00a0\u00bb||||||||\u00a0\u00bb closed_title_text_align=\u00a0\u00bbleft\u00a0\u00bb closed_title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb body_font=\u00a0\u00bb|300|||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#000000&Prime; body_font_size=\u00a0\u00bb0.9em\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<p>Le remboursement intervient sans retard injustifi\u00e9 et au plus tard 14 jours apr\u00e8s la notification de votre r\u00e9tractation. Conform\u00e9ment \u00e0 la loi, il peut \u00eatre diff\u00e9r\u00e9 jusqu\u2019\u00e0 la r\u00e9cup\u00e9ration des produits ou la r\u00e9ception d\u2019une preuve de leur exp\u00e9dition, selon le premier de ces \u00e9v\u00e9nements. Il est effectu\u00e9 sur le moyen de paiement utilis\u00e9 lors de la commande.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbEst-il possible de retourner en boutique un article achet\u00e9 sur la boutique en ligne Les Bains Guerbois ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_text_color=\u00a0\u00bb#000000&Prime; icon_color=\u00a0\u00bb#000000&Prime; toggle_icon=\u00a0\u00bb&#x37;||divi||400&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; open_toggle_icon=\u00a0\u00bb&#x36;||divi||400&Prime; _builder_version=\u00a0\u00bb4.27.9&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh3&Prime; title_font=\u00a0\u00bb|300|||||||\u00a0\u00bb title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb closed_title_font=\u00a0\u00bb||||||||\u00a0\u00bb closed_title_text_align=\u00a0\u00bbleft\u00a0\u00bb closed_title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb body_font=\u00a0\u00bb|300|||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#000000&Prime; body_font_size=\u00a0\u00bb0.9em\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<p>Oui. Vous pouvez rapporter les produits achet\u00e9s en ligne \u00e0 notre boutique, au 2 rue du Bourg-l\u2019Abb\u00e9, 75003 Paris, du lundi au vendredi de 10h30 \u00e0 18h30, dans le d\u00e9lai de r\u00e9tractation de 14 jours.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbPuis-je obtenir un remboursement pour un article re\u00e7u en cadeau ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_text_color=\u00a0\u00bb#000000&Prime; icon_color=\u00a0\u00bb#000000&Prime; toggle_icon=\u00a0\u00bb&#x37;||divi||400&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; open_toggle_icon=\u00a0\u00bb&#x36;||divi||400&Prime; _builder_version=\u00a0\u00bb4.27.9&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh3&Prime; title_font=\u00a0\u00bb|300|||||||\u00a0\u00bb title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb closed_title_font=\u00a0\u00bb||||||||\u00a0\u00bb closed_title_text_align=\u00a0\u00bbleft\u00a0\u00bb closed_title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb body_font=\u00a0\u00bb|300|||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#000000&Prime; body_font_size=\u00a0\u00bb0.9em\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<p>Le remboursement est effectu\u00e9 uniquement sur le moyen de paiement utilis\u00e9 lors de l\u2019achat, c\u2019est-\u00e0-dire au profit de la personne qui a pass\u00e9 la commande. Si vous avez re\u00e7u un parfum en cadeau, notre Service Client peut vous proposer un \u00e9change de fragrance de m\u00eame format et de m\u00eame valeur, sous r\u00e9serve de disponibilit\u00e9.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbQue faire en cas de litige ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_text_color=\u00a0\u00bb#000000&Prime; icon_color=\u00a0\u00bb#000000&Prime; toggle_icon=\u00a0\u00bb&#x37;||divi||400&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; open_toggle_icon=\u00a0\u00bb&#x36;||divi||400&Prime; _builder_version=\u00a0\u00bb4.27.9&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh3&Prime; title_font=\u00a0\u00bb|300|||||||\u00a0\u00bb title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb closed_title_font=\u00a0\u00bb||||||||\u00a0\u00bb closed_title_text_align=\u00a0\u00bbleft\u00a0\u00bb closed_title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb body_font=\u00a0\u00bb|300|||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#000000&Prime; body_font_size=\u00a0\u00bb0.9em\u00a0\u00bb hover_enabled=\u00a0\u00bb0&Prime; locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb sticky_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<p>Contactez d\u2019abord notre Service Client \u00e0 <a href=\"mailto:e-boutique@lesbainsguerbois.com\">e-boutique@lesbainsguerbois.com<\/a> : nous examinons chaque r\u00e9clamation avec attention et recherchons une solution amiable.<\/p>\n<p>Si aucune solution satisfaisante n\u2019est trouv\u00e9e apr\u00e8s une r\u00e9clamation \u00e9crite, vous pouvez recourir gratuitement au m\u00e9diateur de la consommation : CM2C, Centre de la M\u00e9diation de la Consommation de Conciliateurs de Justice, 49 rue de Ponthieu, 75008 Paris, <a href=\"mailto:litiges@cm2c.net\">litiges@cm2c.net<\/a>, <a href=\"https:\/\/www.cm2c.net\" target=\"_blank\" rel=\"noopener\">www.cm2c.net<\/a>.<\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb max_width=\u00a0\u00bb1280px\u00a0\u00bb custom_padding=\u00a0\u00bb||0px||false|false\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text module_class=\u00a0\u00bb rv_button_5 rv_button_closed\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.9&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font=\u00a0\u00bb&#8211;et_global_heading_font|600||on|||||\u00a0\u00bb text_font_size=\u00a0\u00bb1.5rem\u00a0\u00bb header_font=\u00a0\u00bb|||on|||||\u00a0\u00bb header_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_text_color=\u00a0\u00bb#000000&Prime; header_font_size=\u00a0\u00bb2.2rem\u00a0\u00bb header_2_font=\u00a0\u00bb|||on|||||\u00a0\u00bb header_2_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_2_text_color=\u00a0\u00bb#000000&Prime; header_2_font_size=\u00a0\u00bb1.5rem\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb||0px||false|false\u00a0\u00bb link_option_url=\u00a0\u00bb#\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb text_text_color__hover=\u00a0\u00bb#4c4c4c\u00a0\u00bb text_text_color__hover_enabled=\u00a0\u00bbon|hover\u00a0\u00bb]<\/p>\n<p>Les produits les Bains Guerbois<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_2,1_2&Prime; use_custom_gutter=\u00a0\u00bbon\u00a0\u00bb gutter_width=\u00a0\u00bb2&Prime; make_equal=\u00a0\u00bbon\u00a0\u00bb admin_label=\u00a0\u00bbsection les produits BG\u00a0\u00bb module_class=\u00a0\u00bbrv_element rv_element_5&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_enable_color=\u00a0\u00bboff\u00a0\u00bb max_width=\u00a0\u00bb1280px\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_toggle title=\u00a0\u00bbO\u00f9 sont con\u00e7us mes parfums Les Bains Guerbois ? \u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_text_color=\u00a0\u00bb#000000&Prime; icon_color=\u00a0\u00bb#000000&Prime; toggle_icon=\u00a0\u00bb&#x37;||divi||400&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; open_toggle_icon=\u00a0\u00bb&#x36;||divi||400&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh3&Prime; title_font=\u00a0\u00bb|300|||||||\u00a0\u00bb title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb closed_title_font=\u00a0\u00bb||||||||\u00a0\u00bb closed_title_text_align=\u00a0\u00bbleft\u00a0\u00bb closed_title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb body_font=\u00a0\u00bb|300|||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#000000&Prime; body_font_size=\u00a0\u00bb0.9em\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Les parfums Les Bains Guerbois sont con\u00e7us et produits en France, entre les deux capitales internationales du parfum que sont Paris et Grasse.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbPourquoi mon parfum n&rsquo;a pas la m\u00eame couleur que mes parfums pr\u00e9c\u00e9dents ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_text_color=\u00a0\u00bb#000000&Prime; icon_color=\u00a0\u00bb#000000&Prime; toggle_icon=\u00a0\u00bb&#x37;||divi||400&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; open_toggle_icon=\u00a0\u00bb&#x36;||divi||400&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh3&Prime; title_font=\u00a0\u00bb|300|||||||\u00a0\u00bb title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb closed_title_font=\u00a0\u00bb||||||||\u00a0\u00bb closed_title_text_align=\u00a0\u00bbleft\u00a0\u00bb closed_title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb body_font=\u00a0\u00bb|300|||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#000000&Prime; body_font_size=\u00a0\u00bb0.9em\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Les couleurs des parfums, en raison de leurs mati\u00e8res premi\u00e8res naturelles, peuvent varier d&rsquo;une saison \u00e0 une autre. Cependant, cette variation n&rsquo;alt\u00e8re pas les effets olfactifs ou la qualit\u00e9. Nos parfums font l\u2019objet de tests r\u00e9glementaires et de contr\u00f4le de qualit\u00e9 rigoureux afin d\u2019assurer la s\u00e9curit\u00e9 des consommateurs.<\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_toggle title=\u00a0\u00bbComment conserver au mieux mes parfums Les Bains Guerbois ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_text_color=\u00a0\u00bb#000000&Prime; icon_color=\u00a0\u00bb#000000&Prime; toggle_icon=\u00a0\u00bb&#x37;||divi||400&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; open_toggle_icon=\u00a0\u00bb&#x36;||divi||400&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh3&Prime; title_font=\u00a0\u00bb|300|||||||\u00a0\u00bb title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb closed_title_font=\u00a0\u00bb||||||||\u00a0\u00bb closed_title_text_align=\u00a0\u00bbleft\u00a0\u00bb closed_title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb body_font=\u00a0\u00bb|300|||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#000000&Prime; body_font_size=\u00a0\u00bb0.9em\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Nous vous recommandons de de conserver vos parfums dans un environnement \u00e0 temp\u00e9rature stable, \u00e0 l&rsquo;abri de la lumi\u00e8re et de la chaleur.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbComment trouver les ingr\u00e9dients d&rsquo;un produit ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_text_color=\u00a0\u00bb#000000&Prime; icon_color=\u00a0\u00bb#000000&Prime; toggle_icon=\u00a0\u00bb&#x37;||divi||400&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; open_toggle_icon=\u00a0\u00bb&#x36;||divi||400&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh3&Prime; title_font=\u00a0\u00bb|300|||||||\u00a0\u00bb title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb closed_title_font=\u00a0\u00bb||||||||\u00a0\u00bb closed_title_text_align=\u00a0\u00bbleft\u00a0\u00bb closed_title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb body_font=\u00a0\u00bb|300|||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#000000&Prime; body_font_size=\u00a0\u00bb0.9em\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Vous pouvez retrouver la liste des ingr\u00e9dients sur la fiche produit en cliquant sur \u00ab\u00a0Ingr\u00e9dients\u00a0\u00bb.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbLa composition de vos parfums est-elle cruelty free ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_text_color=\u00a0\u00bb#000000&Prime; icon_color=\u00a0\u00bb#000000&Prime; toggle_icon=\u00a0\u00bb&#x37;||divi||400&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; open_toggle_icon=\u00a0\u00bb&#x36;||divi||400&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh3&Prime; title_font=\u00a0\u00bb|300|||||||\u00a0\u00bb title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb closed_title_font=\u00a0\u00bb||||||||\u00a0\u00bb closed_title_text_align=\u00a0\u00bbleft\u00a0\u00bb closed_title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb body_font=\u00a0\u00bb|300|||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#000000&Prime; body_font_size=\u00a0\u00bb0.9em\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Tous nos ingr\u00e9dients ont soigneusement \u00e9t\u00e9 s\u00e9lectionn\u00e9s et magnifi\u00e9s par des Ma\u00eetres Parfumeurs dans des formules 100% vegan et cruelty free.<\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb max_width=\u00a0\u00bb1280px\u00a0\u00bb custom_padding=\u00a0\u00bb||0px||false|false\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text module_class=\u00a0\u00bb rv_button_6 rv_button_closed\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.9&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font=\u00a0\u00bb&#8211;et_global_heading_font|600||on|||||\u00a0\u00bb text_font_size=\u00a0\u00bb1.5rem\u00a0\u00bb header_font=\u00a0\u00bb|||on|||||\u00a0\u00bb header_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_text_color=\u00a0\u00bb#000000&Prime; header_font_size=\u00a0\u00bb2.2rem\u00a0\u00bb header_2_font=\u00a0\u00bb|||on|||||\u00a0\u00bb header_2_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_2_text_color=\u00a0\u00bb#000000&Prime; header_2_font_size=\u00a0\u00bb1.5rem\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb||0px||false|false\u00a0\u00bb link_option_url=\u00a0\u00bb#\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb text_text_color__hover=\u00a0\u00bb#4c4c4c\u00a0\u00bb text_text_color__hover_enabled=\u00a0\u00bbon|hover\u00a0\u00bb]<\/p>\n<p>Compte client<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_2,1_2&Prime; use_custom_gutter=\u00a0\u00bbon\u00a0\u00bb gutter_width=\u00a0\u00bb2&Prime; make_equal=\u00a0\u00bbon\u00a0\u00bb admin_label=\u00a0\u00bbsection compte client\u00a0\u00bb module_class=\u00a0\u00bbrv_element rv_element_6&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_enable_color=\u00a0\u00bboff\u00a0\u00bb max_width=\u00a0\u00bb1280px\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_toggle title=\u00a0\u00bbPourquoi cr\u00e9er un compte sur notre site ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_text_color=\u00a0\u00bb#000000&Prime; icon_color=\u00a0\u00bb#000000&Prime; toggle_icon=\u00a0\u00bb&#x37;||divi||400&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; open_toggle_icon=\u00a0\u00bb&#x36;||divi||400&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh3&Prime; title_font=\u00a0\u00bb|300|||||||\u00a0\u00bb title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb closed_title_font=\u00a0\u00bb||||||||\u00a0\u00bb closed_title_text_align=\u00a0\u00bbleft\u00a0\u00bb closed_title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb body_font=\u00a0\u00bb|300|||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#000000&Prime; body_font_size=\u00a0\u00bb0.9em\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Cr\u00e9er un compte peut vous simplifier votre exp\u00e9rience sur le site Les Bains Guerbois, cela permet de :<\/p>\n<p>&#8211; Suivre vos commandes en cours<br \/>&#8211; Consulter votre historique de commande<br \/>&#8211; G\u00e9rer le traitement de vos donn\u00e9es personnelles<br \/>&#8211; G\u00e9rer votre inscription \u00e0 notre newsletter<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbComment r\u00e9cup\u00e9rer un mot de passe oubli\u00e9 ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_text_color=\u00a0\u00bb#000000&Prime; icon_color=\u00a0\u00bb#000000&Prime; toggle_icon=\u00a0\u00bb&#x37;||divi||400&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; open_toggle_icon=\u00a0\u00bb&#x36;||divi||400&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh3&Prime; title_font=\u00a0\u00bb|300|||||||\u00a0\u00bb title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb closed_title_font=\u00a0\u00bb||||||||\u00a0\u00bb closed_title_text_align=\u00a0\u00bbleft\u00a0\u00bb closed_title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb body_font=\u00a0\u00bb|300|||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#000000&Prime; body_font_size=\u00a0\u00bb0.9em\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Pour r\u00e9cup\u00e9rer votre mot de passe, cliquez sur \u00ab\u00a0Compte\u00a0\u00bb, situ\u00e9 dans le menu en haut \u00e0 droite de notre site puis sur \u00ab\u00a0Mot de passe perdu ?\u00a0\u00bb. Vous pourrez ensuite indiquer votre adresse e-mail pour recevoir un message permettant de r\u00e9initialiser votre mot de passe.<\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbComment acc\u00e9der \u00e0 l&rsquo;historique de mes commandes ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_text_color=\u00a0\u00bb#000000&Prime; icon_color=\u00a0\u00bb#000000&Prime; toggle_icon=\u00a0\u00bb&#x37;||divi||400&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; open_toggle_icon=\u00a0\u00bb&#x36;||divi||400&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh3&Prime; title_font=\u00a0\u00bb|300|||||||\u00a0\u00bb title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb closed_title_font=\u00a0\u00bb||||||||\u00a0\u00bb closed_title_text_align=\u00a0\u00bbleft\u00a0\u00bb closed_title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb body_font=\u00a0\u00bb|300|||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#000000&Prime; body_font_size=\u00a0\u00bb0.9em\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Pour acc\u00e9der \u00e0 l&rsquo;historique de vos commandes, connectez-vous \u00e0 votre compte sur le site Les Bains Guerbois et consultez la rubrique \u00ab\u00a0Mes commandes\u00a0\u00bb.<\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_toggle title=\u00a0\u00bbComment cr\u00e9er un compte ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_text_color=\u00a0\u00bb#000000&Prime; icon_color=\u00a0\u00bb#000000&Prime; toggle_icon=\u00a0\u00bb&#x37;||divi||400&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; open_toggle_icon=\u00a0\u00bb&#x36;||divi||400&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh3&Prime; title_font=\u00a0\u00bb|300|||||||\u00a0\u00bb title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb closed_title_font=\u00a0\u00bb||||||||\u00a0\u00bb closed_title_text_align=\u00a0\u00bbleft\u00a0\u00bb closed_title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb body_font=\u00a0\u00bb|300|||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#000000&Prime; body_font_size=\u00a0\u00bb0.9em\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Pour cr\u00e9er votre compte client, rendez-vous dans l&rsquo;espace \u00ab Compte \u00bb, situ\u00e9 dans le menu en haut \u00e0 droite de notre site. Cliquez sur \u00ab S\u2019enregistrer \u00bb, renseignez les informations requises puis validez. Un mail de confirmation vous sera envoy\u00e9 \u00e0 l&rsquo;adresse fournie lors de la cr\u00e9ation de votre compte. Vous pouvez aussi ajouter les produits s\u00e9lectionn\u00e9s dans votre panier puis acc\u00e9der \u00e0 votre panier puis cliquez sur \u00ab Cr\u00e9ez votre compte \u00bb, renseignez les informations requises puis validez. Un mail de confirmation vous sera envoy\u00e9 \u00e0 l&rsquo;adresse fournie lors de la cr\u00e9ation de votre compte.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbJe ne parviens pas \u00e0 me connecter \u00e0 mon compte, que faire ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_text_color=\u00a0\u00bb#000000&Prime; icon_color=\u00a0\u00bb#000000&Prime; toggle_icon=\u00a0\u00bb&#x37;||divi||400&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; open_toggle_icon=\u00a0\u00bb&#x36;||divi||400&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh3&Prime; title_font=\u00a0\u00bb|300|||||||\u00a0\u00bb title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb closed_title_font=\u00a0\u00bb||||||||\u00a0\u00bb closed_title_text_align=\u00a0\u00bbleft\u00a0\u00bb closed_title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb body_font=\u00a0\u00bb|300|||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#000000&Prime; body_font_size=\u00a0\u00bb0.9em\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Nous vous invitons \u00e0 r\u00e9initialiser votre mot de passe dans l\u2019espace \u00ab Compte \u00bb en s\u00e9lectionnant \u00ab Mot de passe perdu ? \u00bb. Si toutefois le probl\u00e8me persiste contacter notre Service Client au 01 40 29 10 10 du lundi au vendredi de 10h \u00e0 18h30 (prix d\u2019un appel local).<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbComment mes donn\u00e9es personnelles sont-elles s\u00e9curis\u00e9es ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_text_color=\u00a0\u00bb#000000&Prime; icon_color=\u00a0\u00bb#000000&Prime; toggle_icon=\u00a0\u00bb&#x37;||divi||400&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; open_toggle_icon=\u00a0\u00bb&#x36;||divi||400&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh3&Prime; title_font=\u00a0\u00bb|300|||||||\u00a0\u00bb title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb closed_title_font=\u00a0\u00bb||||||||\u00a0\u00bb closed_title_text_align=\u00a0\u00bbleft\u00a0\u00bb closed_title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb body_font=\u00a0\u00bb|300|||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#000000&Prime; body_font_size=\u00a0\u00bb0.9em\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Les Bains Guerbois accorde une tr\u00e8s grande importance \u00e0 la protection de votre vie priv\u00e9e et les donn\u00e9es collect\u00e9es sont n\u00e9cessaires pour la gestion des commandes.<br \/>Conform\u00e9ment \u00e0 la r\u00e8glementation en vigueur, notamment au RGPD, vous disposez d\u2019un droit d&rsquo;acc\u00e8s et de rectification de vos donn\u00e9es personnelles, ainsi que de celui d\u2019en demander l\u2019effacement, de vous opposer \u00e0 leur traitement pour motifs l\u00e9gitimes et d\u2019en obtenir la limitation ou la portabilit\u00e9 dans la mesure o\u00f9 cela est applicable. Vous pouvez retrouver tous les \u00e9l\u00e9ments concernant notre politique Vie Priv\u00e9e ainsi que les modalit\u00e9s d&rsquo;exercices de vos droits en mati\u00e8re de donn\u00e9es personnelles sur les pages suivantes :<br \/> &#8211; Protection de la vie priv\u00e9e<br \/> &#8211; Conditions G\u00e9n\u00e9rales de Ventes<\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb max_width=\u00a0\u00bb1280px\u00a0\u00bb custom_padding=\u00a0\u00bb||0px||false|false\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text module_class=\u00a0\u00bb rv_button_7 rv_button_closed\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.9&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font=\u00a0\u00bb&#8211;et_global_heading_font|600||on|||||\u00a0\u00bb text_font_size=\u00a0\u00bb1.5rem\u00a0\u00bb header_font=\u00a0\u00bb|||on|||||\u00a0\u00bb header_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_text_color=\u00a0\u00bb#000000&Prime; header_font_size=\u00a0\u00bb2.2rem\u00a0\u00bb header_2_font=\u00a0\u00bb|||on|||||\u00a0\u00bb header_2_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_2_text_color=\u00a0\u00bb#000000&Prime; header_2_font_size=\u00a0\u00bb1.5rem\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb||0px||false|false\u00a0\u00bb link_option_url=\u00a0\u00bb#\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb text_text_color__hover=\u00a0\u00bb#4c4c4c\u00a0\u00bb text_text_color__hover_enabled=\u00a0\u00bbon|hover\u00a0\u00bb]<\/p>\n<p>Service client<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_2,1_2&Prime; use_custom_gutter=\u00a0\u00bbon\u00a0\u00bb gutter_width=\u00a0\u00bb2&Prime; make_equal=\u00a0\u00bbon\u00a0\u00bb admin_label=\u00a0\u00bbsection compte client\u00a0\u00bb module_class=\u00a0\u00bbrv_element rv_element_7&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_enable_color=\u00a0\u00bboff\u00a0\u00bb max_width=\u00a0\u00bb1280px\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_toggle title=\u00a0\u00bbComment contacter le Service Client ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_text_color=\u00a0\u00bb#000000&Prime; icon_color=\u00a0\u00bb#000000&Prime; toggle_icon=\u00a0\u00bb&#x37;||divi||400&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; open_toggle_icon=\u00a0\u00bb&#x36;||divi||400&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh3&Prime; title_font=\u00a0\u00bb|300|||||||\u00a0\u00bb title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb closed_title_font=\u00a0\u00bb||||||||\u00a0\u00bb closed_title_text_align=\u00a0\u00bbleft\u00a0\u00bb closed_title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb body_font=\u00a0\u00bb|300|||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#000000&Prime; body_font_size=\u00a0\u00bb0.9em\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Vous pouvez contacter notre Service Client :<br \/>&#8211; Via le formulaire de contact du site internet lesbainsguerbois.com<br \/>&#8211; Par mail \u00e0 l\u2019adresse suivante : e-boutique@lesbainsguerbois.com<br \/>&#8211; Par t\u00e9l\u00e9phone au 01 40 29 10 10 (du lundi au vendredi de 10h \u00e0 18h30 &#8211; prix d\u2019un appel local)<\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_toggle title=\u00a0\u00bb\u00c0 quelle adresse puis-je envoyer un courrier ?\u00a0\u00bb open_toggle_text_color=\u00a0\u00bb#000000&Prime; closed_toggle_text_color=\u00a0\u00bb#000000&Prime; icon_color=\u00a0\u00bb#000000&Prime; toggle_icon=\u00a0\u00bb&#x37;||divi||400&Prime; open_icon_color=\u00a0\u00bb#000000&Prime; open_toggle_icon=\u00a0\u00bb&#x36;||divi||400&Prime; _builder_version=\u00a0\u00bb4.21.0&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_text_color=\u00a0\u00bb#000000&Prime; title_level=\u00a0\u00bbh3&Prime; title_font=\u00a0\u00bb|300|||||||\u00a0\u00bb title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb closed_title_font=\u00a0\u00bb||||||||\u00a0\u00bb closed_title_text_align=\u00a0\u00bbleft\u00a0\u00bb closed_title_font_size=\u00a0\u00bb1.2em\u00a0\u00bb body_font=\u00a0\u00bb|300|||||||\u00a0\u00bb body_text_color=\u00a0\u00bb#000000&Prime; body_font_size=\u00a0\u00bb0.9em\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Veuillez adresser vos courriers \u00e0 l\u2019adresse suivante :<\/p>\n<p>Les Bains Guerbois<br \/>7, rue du Bourg l\u2019Abb\u00e9<br \/>75003 Paris<\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Questions fr\u00e9quentesLa maisonUne maison de parfum parisienne n\u00e9e en 2018. Elle raconte en parfums l&rsquo;histoire d&rsquo;un lieu : les Bains Guerbois, ouverts en 1885 par Auguste Guerbois au 7 rue du Bourg-l&rsquo;Abb\u00e9, dans le 3e arrondissement de Paris.En 1885, les Bains Guerbois deviennent le temple parisien du bien-\u00eatre, fr\u00e9quent\u00e9 par Monet, Zola, Renoir ou Proust. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":93806,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"difl_page_category":[],"class_list":["post-96142","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/lesbainsguerbois.com\/en\/wp-json\/wp\/v2\/pages\/96142","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lesbainsguerbois.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lesbainsguerbois.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lesbainsguerbois.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lesbainsguerbois.com\/en\/wp-json\/wp\/v2\/comments?post=96142"}],"version-history":[{"count":11,"href":"https:\/\/lesbainsguerbois.com\/en\/wp-json\/wp\/v2\/pages\/96142\/revisions"}],"predecessor-version":[{"id":325746,"href":"https:\/\/lesbainsguerbois.com\/en\/wp-json\/wp\/v2\/pages\/96142\/revisions\/325746"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/lesbainsguerbois.com\/en\/wp-json\/wp\/v2\/media\/93806"}],"wp:attachment":[{"href":"https:\/\/lesbainsguerbois.com\/en\/wp-json\/wp\/v2\/media?parent=96142"}],"wp:term":[{"taxonomy":"difl_page_category","embeddable":true,"href":"https:\/\/lesbainsguerbois.com\/en\/wp-json\/wp\/v2\/difl_page_category?post=96142"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}